FAQ
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Delivery
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| Will you email me the CD key/game time card? | Back to Top | |
Yes! Email is our primary delivery method. We won't ship anything to you unless you specifically request. However, your CDKey/game time card will still be delivered on time if you choose the shipping way. |
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| How long can I get the item after I pay? | Back to Top | |
| Usually it takes some 5-10 minutes till the order is finished after the order comes to our database. And it takes around 5-10 minutes for the order comes to our database. So, in total it generally takes 10-20 minutes after you pay can you get the item. | ||
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Payment
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| What kinds of payment methods do you guys accept? | Back to Top | |
For retail orders, PayPal, Google Checkout, Moneybookers, Credit Card, Moneyorder and Wire Transfer are all acceptable. For bulk orders except PayPal, Google Checkout and Credit card all the other three methods mentioned before are acceptable. |
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Security
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| What can I do if I lost the code email? | Back to Top | |
If you lost the code email, you may access it from "My Account". You can also check your order status through this link. Click "My Account" at the bottom of any page on TopCDKey.com. After signing in, click "My Account" to view the details of your purchase. |
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| What can I do if the code doesn’t work? | Back to Top | |
Every code we receive, sell, and distribute is valid. Unfortunately, errors in transmission do crop up some time. We will work with you to resolve the rare occurrence as soon as possible. In almost all cases of a "bad code" report, it's due to invalid data entry--either from us to you or from you to the website. Since we retain all titles in-house for 30 days after code delivery, we are happy to verify your code if you encounter any difficulty. |
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| Why does my order require phone call or fax confirmation? | Back to Top | |
We'd like to take all possible steps to protect the security of our customer information. Normally you may expect your order to be delivered within 10 minutes. The processing may last longer while some transactions do not go through smoothly, which may due to the technical limitations or the billing itself. We request the fax confirmation to help speed the transaction processes and prove the billing reliability, hereby ensure the purchasing security at TopCDKey.com and serve customers better. |
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Service
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| How can I get the CD Key I bought? | Back to Top | |
Once your order is accepted by our Order-Judging System, you can get your CD key delivered by email in the form of screenshot attached to that email in around 10 minutes after you pay. |
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| Where can I get instant help? | Back to Top | |
| If there is any problems, you can click here to contact our 7/24 customer assistants via Live Help. | ||
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| What games on your website are available to register on Steam currently? | Back to Top | |
List as below:
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| What confirmations should I expect once I've placed an order? | Back to Top | |
If your order is approved, you will receive a confirmation email within 30 minutes after placing an order. Otherwise, it will notify you the order failed and give instructions on how to process your order. Once delivery completed, a delivery confirmation email will be sent. |
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| How does your service work? | Back to Top | |
Once received your order, we verify the information you provided us during registration. After verification, your requested items will be delivered via email. If you pay via PayPal, please use the same email address. It will speed up the verification process. |
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